Terms and Conditions

1. Service Operator

AppField is a product developed and operated by Digitalia Studio. By using AppField, the Customer accepts these product-specific terms, as well as the general Terms and Conditions of Digitalia Studio.

2. The Service

AppField is a software-as-a-service (SaaS) platform designed for field team management, service orders, GPS tracking of technicians and maintenance management. The service includes:

• Web administration platform and dashboard
• Android mobile app for field technicians
• Real-time geolocation and GPS tracking
• Unlimited work order management
• Reports, statistics and PDF export
• Customer satisfaction surveys and digital signatures

The specific features available depend on the contracted plan.

3. Free Trial Period

Trial period conditions

• The trial period begins on the account activation date.
• At the end of 30 days, the Customer must select a paid plan to continue using the service.
• If the Customer does not contract a plan at the end of the trial, access will be automatically suspended.
• Data registered during the trial period is retained for an additional 30 days after suspension, during which the Customer may reactivate their account by contracting a plan.
• Each company is entitled to a single free trial period.

4. Plans and Pricing

AppField offers different monthly subscription plans adapted to the size and needs of each company. Current prices for each plan are published at appfield.tech and may be updated with prior notice to the Customer.

Billing is performed monthly, automatically at the start of each period, using the registered payment method.

5. Users and Accounts

The Customer is the main administrator of their account and is responsible for:

• Managing user access (technicians and administrators) within their organization.
• Maintaining the confidentiality of access credentials for all users.
• All activities carried out under their account, including those of their users.
• Notifying AppField immediately of any unauthorized use of their account.

AppField reserves the right to suspend accounts that show fraudulent activity, service abuse or non-compliance with these terms.

6. Android Mobile App

The service includes a mobile app for Android devices intended for field technicians. The Customer agrees that:

• They are responsible for the devices where the app is installed.
• AppField may release updates that modify or improve features. Some updates may be mandatory to continue using the service.
• The app requires an internet connection to sync data in real time, although some features may operate in a limited capacity offline.
• AppField is not responsible for app malfunction resulting from incompatible devices, unsupported Android versions or modifications to the device's operating system.

7. GPS Tracking and Employee Privacy

AppField includes real-time geolocation features for field technicians. The Customer, as employer, agrees and undertakes to:

• Inform their employees and technicians that they will be tracked via GPS during their working hours through the AppField app, before activating this feature.
• Obtain the corresponding consent from their workers in accordance with applicable labor legislation in their country.
• Use GPS tracking only during working hours and for legitimate operational management purposes.
• Not use geolocation data for purposes other than field work coordination and management.

8. End Customer Data

When using AppField, the Customer uploads and manages information about their own end customers (names, addresses, contacts, service history, etc.). In this context:

• The Customer is responsible for processing their end customers' data under applicable legislation.
• AppField acts as a data processor, processing such data solely to provide the contracted service.
• AppField does not sell or share the Customer's end customer data with third parties for commercial purposes.
• The Customer warrants that they have the appropriate consent or legal basis to upload their customers' data to the platform.

9. Acceptable Use

The Customer agrees to use AppField solely for the legitimate management of field work teams. The following are expressly prohibited:

• Using the service to track individuals without their knowledge outside of a work context.
• Attempting to access the accounts or data of other AppField customers.
• Using the service for illegal activities or activities that violate the rights of third parties.
• Reselling or sublicensing access to the service without express authorization.
• Reverse engineering or attempting to extract source code from the platform or app.

10. Service Availability

AppField strives to keep the service available on a continuous basis. However, interruptions may occur due to scheduled maintenance, updates or force majeure.

Enterprise Plan — SLA

Enterprise plan customers receive priority attention and a higher availability commitment than standard plans. In the event of interruptions attributable to AppField, preferential follow-up will be given for incident resolution. The specific SLA conditions will be agreed individually with each Enterprise customer at the time of contracting.

11. General Terms and Conditions

AppField is operated by Digitalia Studio. Aspects not specifically covered in this document — including intellectual property, limitation of liability, applicable law and general contracting conditions — are governed by the general Terms and Conditions of Digitalia Studio.

The Cancellation and Refund Policy applicable to AppField is that of Digitalia Studio, available at the following link. It contains the conditions for canceling your subscription, requesting refunds and the corresponding response times.

12. Contact

For any questions about these terms:

AppField is a product of Digitalia Studio.